This page provides a list of frequently asked questions and answers.
Click on a title to expand its contents
This website is provided as a tool for patients to access some of their records online, send and receive messages from the clinic, fill out forms, check their appointment schedule and look up resources. The clinic staff can also use this website to check appointment schedule and staff directory.
Yes. This website uses a secure connection which encrypts your information before sending between your browser and our server.
No. At this time there is no capability on the website to process payments.
If you wish to become our patient, signing up will allow you to set up your initial appointment and fill out some of the forms online in your own time. This will make your first visit shorter since we will not have to ask you to fill out the forms manually.
You can expect an email or a call from us within the next five business days. When we contact you, we will set up your first appointment and tell you which forms you need to fill out before you come in.
In order to protect your privacy, we ask you to contact the clinic by phone and request a new password.
Call the clinic by phone and request a new password.
Once you log on to your account, you can go to "My details" > "Email and password" form. Enter your current password in "Old password" field and your new password in the following two fields.
No problem. Just click FORGOT PASSWORD? in the LOGIN area and we’ll send you an email with a link to create a new one.
Yes. Any form you complete the clinic will be scanned and uploaded to your account the same day.
In the lower, right-hand corner of every page is a GET HELP link that will provide you with different contact options. And you can always contact our Help Desk at 844.4HELP.47. We are happy to do what we can to make your Aspire Connect experience amazing!
Aspire Connect Messages are sent to a Triage Team dedicated to getting your message to the right place as quickly as possible. The triage team is made up of nurses, including your primary nurse, who are familiar with all active patient cases.
Yes. Start a new conversation, including your partner, and then our response will be seen by both of you.
After business hours, we send an automated response just so that you know your message was received. This response includes helpful instructions on how to reach out for live assistance for issues that can’t wait for a Team member to respond in the morning.
Our Help Desk is here for you. Please contact them at the 844.4HELP.47
Aspire Connect Video connects over the Internet, so first verify that you have a connection by browsing to some web content. If your Facebook feed is loading or you can load a website, it is not a connection issue and we’ll need to try something else. If other web content is not loading, you are probably NOT connected to the Internet. Make sure you are connected to a good WiFi network and try again.
This is most commonly due to poor performance. When a bad connection is detected, BlueJeans will recommend you switch to Low Bandwidth Mode, to reduce the video quality, or switch to voice only. One of these options should yield better performance.
Our Help Desk is here for you. Please contact them at 844.4HELP.47.